As a company we are focused on the welfare of our customers and even provide a Compassionate Care program with discounts for those in need, those who are low-income, and for veterans. We offer competitive pricing and have a money back guarantee policy. If not satisfied, we will refund your order within 45 days if purchased from our website. If you purchased your product at a franchise, you have 30 days to return the item with proof of purchase at the location it was purchased. If you purchased from a wholesale account, or another authorized retailer, you will fall within that individuals return policy.